Let's Talk. No Phone Tag.
Reach us by email or visit our Norwalk facility. We respond within one business day.
Get a Quote — It's Free
Tell us what you need and we'll respond within one business day.
Trusted by Businesses Across the Northeast
Our track record of speed, reliability, and customer satisfaction speaks for itself.
Response Times You Can Count On
We know your time matters. That's why we hold ourselves to strict response windows — no black holes, no ghosting.
Send us a message and you'll hear back before end of the next business day — guaranteed.
During business hours, our sales team turns around quotes in under 2 hours for standard orders.
Leave a voicemail or request a callback and we'll reach you within 60 minutes during operating hours.
Supply chain emergencies don't wait. Our after-hours emergency line ensures you're never stuck.
Reach the Right Team Directly
Skip the runaround. Email the department that handles your request and get a faster, more relevant response.
Contact for placing new orders, pricing inquiries, bulk discounts, and delivery scheduling for pallet purchases.
Have surplus pallets? Reach out here to get a buyback quote. We purchase used pallets in any quantity.
Schedule pallet pickups, arrange recycling drop-offs, or learn about our zero-landfill recycling program.
Request pallet repair services, on-site repair quotes, or ongoing repair contracts for your facility.
Non-standard sizes, specialty wood, heat treatment, or branded pallets — our custom team handles it all.
Interested in joining our team? Send your resume and cover letter for current and future openings.
From First Message to Delivery
Here's exactly what happens after you reach out — so there are no surprises.
You'll receive an email confirming we got your message and a team member has been assigned.
Our team reviews your request and sends a detailed quote or answers your questions.
Once you approve, we schedule delivery or pickup at a time that works for your operation.
Pallets are prepared, inspected, and shipped or made available for pickup.
We check in after delivery to ensure everything meets your standards. Reorders are a breeze.
What to Include in Your Message
Buying Pallets
- · Quantity needed
- · Size (e.g., 48×40)
- · Grade preference
- · Delivery ZIP code
- · Timeline
Selling or Recycling
- · Approximate quantity
- · Pallet size & condition
- · Your location (city/state)
- · Frequency (one-time or ongoing)
Custom or Special Orders
- · Exact dimensions needed
- · Load weight per pallet
- · Wood species if specified
- · Treatment requirements
10 Reasons People Contact Us
Not sure if we can help? Here are the most common reasons businesses reach out to Norwalk Pallets.
Whether you need 10 or 10,000 pallets, we provide fast quotes with transparent pricing — no hidden fees.
Need pallets dropped off on a specific date? We coordinate delivery windows that fit your production schedule.
Turn unused pallets into cash. We buy back pallets of all grades and pick them up from your location.
Keep pallets out of landfills. We'll pick up damaged or unwanted pallets and recycle them responsibly.
Extend the life of your pallets. Our repair team can fix them on-site or at our facility.
Non-standard dimensions, specific wood types, or branded pallets — we build exactly what you need.
Exporting goods? We provide ISPM-15 certified heat-treated pallets for international shipping compliance.
Predictable pallet needs? Lock in pricing and delivery schedules with a recurring supply agreement.
See our operation firsthand. We welcome facility tours for prospective clients by appointment.
We're always looking for hard-working people. Reach out about current openings or send a general application.
Driving Directions & Access Info
Our facility is conveniently located off I-95, Exit 15, in Norwalk, CT. Here's how to get here from every direction.
Take Exit 15 (US-7 / Norwalk). Merge onto US-7 North. Turn right on Wilson Ave. Facility is 0.3 miles on the left — look for the pallet yard.
Take Exit 15 (US-7 / Norwalk). Follow signs for US-7 North. Turn right on Wilson Ave. We're 0.3 miles down on the left side.
Head south on US-7 toward Norwalk center. Pass Main Ave, then turn left onto Wilson Ave. Facility entrance on the left.
Take Exit 39A onto US-7 South. Continue 2.4 miles, then turn right on Wilson Ave. Look for our signage on the left.
Take Metro-North to South Norwalk station. From there, Norwalk Transit bus Route 11 stops within a 5-minute walk of our facility on Wilson Ave.
Parking
Free parking available on-site for both passenger vehicles and trucks. Pull into our main lot off Wilson Ave — visitor spots are marked near the front office entrance.
Dock Access
Truck dock access is located at the rear of the facility. Follow signs past the main entrance to the loading area. Dock hours align with business hours — please call ahead for oversized loads.
What You'll Find When You Visit
Our 40,000 sq ft facility is built for efficiency — from forklift-loaded pickups to repair bay tours.
40,000 sq ft warehouse and yard
On-site forklift loading for customer pickups and deliveries
Designated customer pickup area — pull in, we load, you go
See our repair operation in action — tours available by appointment
On-site meeting room for large-order consultations and vendor meetings
5 States. Fast Delivery.
We deliver across the Northeast corridor. Here's a quick reference for estimated delivery times by state.
Supply Chain Emergency?
Production lines don't stop for business hours. If you have an urgent pallet need outside our regular operating hours — a broken shipment, an unexpected order surge, or a supplier that fell through — our emergency line is available to help.
Emergency orders may be subject to after-hours surcharges. Standard orders placed after hours will be processed first thing the next business day.
Speed & Service That Wins Business
Don't just take our word for it — here's what our clients have to say about working with Norwalk Pallets.
We needed 500 pallets for a last-minute warehouse expansion. Norwalk Pallets had them loaded and delivered within 24 hours. Incredible responsiveness.
Their recycling pickup program saves us thousands a year. One email and they're at our dock within 48 hours. We've never had a missed pickup.
I was comparing three pallet suppliers. Norwalk Pallets was the only one that responded the same day — with a detailed quote. That earned our business.
Frequently Asked Questions
Quick answers to the most common questions about contacting and working with us.
What is the best way to contact Norwalk Pallets?
Email is the fastest way to reach us — send a message to info@norwalkpallets.com or use the contact form on this page. We respond to all inquiries within one business day.
Do you offer same-day quotes?
Yes. During business hours (Mon–Fri 7am–5pm), we typically respond to quote requests within 2 hours for standard pallet orders.
Can I visit your facility without an appointment?
Walk-ins are welcome during business hours for pickups and general inquiries. For facility tours or consultations, we recommend scheduling in advance so we can prepare.
What information should I include in my message?
The more detail, the better. Include pallet size, quantity, grade preference, delivery ZIP code, and your timeline. This helps us provide an accurate quote faster.
Do you have a minimum order?
No. We serve everyone from small businesses needing a few pallets to large operations requiring thousands per week. Every order matters to us.
How quickly can you deliver?
In Connecticut, we offer same-day and next-day delivery for in-stock items. NY, NJ, MA, and RI deliveries typically take 1–3 business days.
Can I set up a recurring order?
Absolutely. Many of our clients have standing weekly or monthly delivery schedules. Contact our sales team to set up a recurring program with locked-in pricing.
What happens if I have a problem with my order?
Contact us immediately. We stand behind every order and will resolve issues quickly — whether that means replacements, credits, or expedited redelivery.
Let's Get Started
Whether you need 10 pallets or 10,000 — a quick quote or an ongoing supply program — we're here and ready. Send us a message and we'll take it from there.