We're not just moving pallets. We're moving the needle.
Since 2008, Norwalk Pallets has been CT's most trusted source for used and new pallets — built on the belief that reuse always beats replace.
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A Connecticut Company, Through and Through
Norwalk Pallets was founded in 2008 by a team of logistics-minded entrepreneurs who saw something the rest of the industry had been ignoring for years: the massive, avoidable waste created by single-use pallet culture. What started as a single truck and a 5,000-square-foot yard in Norwalk, Connecticut has since grown into the state's most trusted name in pallet supply, repair, recycling, and custom manufacturing.
Today, we operate out of a 40,000-square-foot facility on Wilson Avenue, staffed by 47 full-time employees who share a single mission: to make the pallet industry smarter, greener, and more reliable. We process and distribute more than 180,000 pallets every year — from standard 48×40 GMA pallets to fully custom-built units engineered for specific loads, rack systems, and export requirements. Every pallet that passes through our facility is inspected, graded, and either reconditioned for reuse or responsibly recycled.
Our client base spans five states across the Northeast — Connecticut, New York, New Jersey, Massachusetts, and Rhode Island — and includes manufacturers, third-party logistics companies, food and beverage distributors, pharmaceutical operations, and e-commerce fulfillment centers. We maintain a fleet of eight delivery trucks, enabling same-day and next-day delivery across our entire service area. For many of our customers, we serve as their sole pallet vendor, handling everything from weekly recurring deliveries to emergency same-day rushes.
What truly sets Norwalk Pallets apart is our commitment to environmental stewardship. We divert 97% of all incoming pallet material from landfills. Wood that can't be reused as pallets is processed into mulch, animal bedding, or biomass fuel. Metal fasteners are separated and sent to scrap recyclers. We track every unit that enters and exits our facility through a proprietary inventory management system, giving our clients full transparency into their supply chain's environmental impact.
Beyond our day-to-day operations, we're deeply embedded in the Norwalk community. We sponsor local youth sports leagues, participate in annual cleanup drives along the Norwalk River, and partner with Fairfield County vocational programs to provide hands-on trade experience to young adults. We believe that a business is only as strong as the community it serves — and we work every day to prove it.
The Stats That Define Us
Numbers don't lie. Here's a snapshot of what Norwalk Pallets looks like from the inside out.
What We Stand For
These aren't just words on a wall. They're the principles that guide every decision we make — from the warehouse floor to the executive office.
Integrity First
We do what we say we're going to do. Every quote is honest, every timeline is realistic, and every pallet is graded accurately. Our clients trust us because we've never given them a reason not to. Transparency isn't a marketing buzzword for us — it's how we operate.
Sustainability Always
Every operational decision we make is filtered through an environmental lens. From our 97% landfill diversion rate to our partnerships with regional recyclers, sustainability isn't a side initiative — it's baked into our business model. We believe profitability and environmental responsibility are not mutually exclusive.
Operational Excellence
Speed, precision, and consistency are non-negotiable. Our 96% on-time delivery rate exists because we've invested in systems, training, and technology that eliminate guesswork. We track every pallet from intake to delivery, and we hold ourselves accountable to metrics that matter.
People Over Everything
Our 47 employees aren't headcounts — they're family. We offer competitive wages, health benefits, and clear advancement paths because we know that a company is only as good as the people running it. Employee retention at Norwalk Pallets is among the highest in the regional pallet industry.
Community Roots
We're not a faceless corporation. We're your neighbors. We sponsor Norwalk Little League teams, volunteer at local food banks, and mentor students through vocational programs. Being a good corporate citizen isn't optional — it's part of who we are.
Continuous Improvement
We are never done getting better. Every quarter, we review our processes, solicit feedback from our clients and employees, and invest in new equipment and training. The pallet industry is evolving, and we intend to stay ahead of the curve — not chase it.
What Makes Us Different
Side-by-side, the difference is clear. Here's how we stack up against the typical pallet supplier.
Industries We Serve
From food-grade warehouses to heavy manufacturing floors, our pallets power supply chains across a wide range of sectors.
Food & Beverage
ISPM-15 compliant pallets for cold storage, distribution, and FDA-regulated environments.
Pharmaceutical
Clean, inspected pallets meeting strict hygiene and traceability requirements for pharma logistics.
Manufacturing
Heavy-duty and custom pallets built for assembly lines, raw material handling, and finished goods.
E-Commerce & 3PL
High-volume pallet supply for fulfillment centers, sortation hubs, and last-mile warehouses.
Construction
Sturdy pallets for transporting building materials, tools, and heavy equipment on and off job sites.
Retail & Grocery
Display-ready and standard pallets for store deliveries, backstock, and distribution center operations.
Chemicals
Leak-proof, structurally reinforced pallets for drums, IBCs, and hazmat-adjacent materials.
Automotive
Custom-sized pallets for parts distribution, engine blocks, and component shipping across the supply chain.
Paper & Printing
Flat-deck pallets designed to protect rolls, reams, and finished printed goods during transport.
Agriculture
Durable pallets for produce, feed, and agricultural chemicals — built to withstand outdoor exposure.
Electronics
Clean, splinter-free pallets for sensitive electronics, server hardware, and consumer tech distribution.
Healthcare
Sanitary, inspected pallets for medical supply distributors, hospital logistics, and lab equipment.
Our Certifications & Compliance
We don't just meet industry standards — we exceed them. Here are the certifications and regulatory programs we maintain.
ISPM-15 Certified
All heat-treated pallets meet International Standards for Phytosanitary Measures No. 15, the global standard for wood packaging materials used in international trade. Our facility maintains active ISPM-15 certification, meaning every HT-stamped pallet we produce is fully compliant for export.
SFI Participant
We participate in the Sustainable Forestry Initiative program, ensuring that the virgin lumber we source comes from responsibly managed forests. SFI certification gives our clients confidence that our new pallets are produced with minimal environmental impact.
OSHA Compliant
Our facility meets or exceeds all Occupational Safety and Health Administration standards. We conduct quarterly safety audits, maintain detailed incident logs, and invest in ongoing safety training for every member of our team — from forklift operators to management.
EPA WasteWise Partner
Norwalk Pallets is a registered EPA WasteWise partner, recognized for our efforts to reduce municipal solid waste through reuse and recycling. Our 97% landfill diversion rate is among the highest reported in the Northeast pallet industry.
NWPCA Member
As a member of the National Wooden Pallet & Container Association, we adhere to the industry's highest operational and ethical standards. NWPCA membership connects us with 600+ pallet companies nationwide and provides access to ongoing technical education.
CT DEEP Registered
We are fully registered with the Connecticut Department of Energy and Environmental Protection for wood waste processing and recycling. This registration ensures our recycling operations comply with all state environmental regulations and reporting requirements.
Community Involvement
We live here, we work here, and we give back here. These are some of the ways Norwalk Pallets supports the community we call home.
Norwalk Youth Sports Sponsorship
We proudly sponsor multiple youth sports teams in Norwalk, including Little League baseball and Pop Warner football. Our sponsorship helps cover equipment costs, field maintenance, and tournament fees so every kid in Norwalk gets a chance to play.
Norwalk River Cleanup
Every spring and fall, our team volunteers for the annual Norwalk River cleanup alongside the Norwalk River Watershed Association. Over the past five years, our crews have collectively removed over 3 tons of debris from local waterways.
Vocational Training Partnership
We partner with Fairfield County vocational schools and workforce development programs to provide paid internships and hands-on trade experience. Several of our current full-time employees started as interns through this program.
Food Bank Drives
Norwalk Pallets organizes quarterly food drives in partnership with the Connecticut Food Bank and the Norwalk Emergency Shelter. Our employees donate both goods and time, volunteering at distribution events throughout the year.
Holiday Gift Program
Every December, our team participates in a holiday gift program for underserved families in the Norwalk area. We work with local nonprofits to identify families in need and provide gifts, clothing, and essential supplies during the holiday season.
Awards & Recognition
We're honored to have been recognized by industry leaders, environmental organizations, and our own community.
CT Green Business Award
Recognized by the Connecticut Department of Energy and Environmental Protection as a top-performing green business for our landfill diversion programs and commitment to sustainable operations.
NWPCA Safety Excellence Award
Awarded by the National Wooden Pallet & Container Association for maintaining an outstanding workplace safety record with zero lost-time incidents over a 24-month period.
Fairfield County Small Business of the Year
Nominated and voted as Small Business of the Year by the Greater Norwalk Chamber of Commerce for our contributions to local employment, community outreach, and sustainable business practices.
EPA WasteWise Gold Achievement
Received the EPA WasteWise Gold Achievement for diverting more than 5,000 tons of wood waste from landfills in a single calendar year through our recycling and repurposing programs.
Norwalk Community Partner Award
Recognized by the City of Norwalk for outstanding community involvement, including youth sports sponsorships, river cleanups, and vocational training partnerships that benefit local residents.
Frequently Asked Questions
Got questions about who we are and how we work? We've got answers.
1When was Norwalk Pallets founded?
Norwalk Pallets was founded in 2008 in Norwalk, Connecticut. What started as a small operation with a single truck has grown into a 40,000-square-foot facility with 47 employees serving five states across the Northeast.
2What areas do you serve?
We serve Connecticut, New York, New Jersey, Massachusetts, and Rhode Island. Our fleet of 8 delivery trucks enables same-day and next-day delivery across our entire service area, with most deliveries completed within a 150-mile radius of our Norwalk facility.
3How many pallets do you process per year?
We process and distribute more than 180,000 pallets annually. This includes used pallets that are inspected and reconditioned, new pallets built to spec, custom pallets for specialized applications, and heat-treated pallets for export compliance.
4Are your pallets heat-treated for export?
Yes. We are a certified ISPM-15 heat treatment facility. All pallets stamped with our HT mark meet the international phytosanitary standards required for wood packaging materials used in global trade. We process heat-treated pallets daily and can fulfill export orders on short notice.
5What happens to pallets that can't be reused?
Pallets that are beyond repair are broken down and their materials are recycled. Usable wood is processed into mulch, animal bedding, or biomass fuel. Metal fasteners — nails, staples, and brackets — are separated and sent to scrap metal recyclers. We divert 97% of all incoming material from landfill.
6Do you offer pallet pickup and buyback?
Absolutely. We operate a robust pallet buyback and pickup program. If you have surplus, used, or damaged pallets taking up space at your facility, we'll come pick them up — often at no charge. Depending on the condition and quantity, we may pay you for the pallets. Contact us for a free assessment.
7Can you build custom-sized pallets?
Yes. Our in-house manufacturing team builds custom pallets to virtually any specification. Whether you need non-standard dimensions, specific load capacities, unique deck configurations, or specialized materials, we can engineer and produce pallets tailored to your exact requirements.
8How do I get a quote?
Getting a quote is easy and free. You can fill out the contact form on any page of our website, call us directly at (203) 846-2579, or email us. We typically respond within 2 hours during business hours. Let us know what type of pallets you need, the quantity, and your delivery location — we'll handle the rest.
Inside Our Facility
A look at our 40,000-square-foot operation in Norwalk, Connecticut — where 180,000+ pallets are processed, repaired, and shipped every year.
Main warehouse — pallet sorting & grading area
Repair station — reconditioning damaged pallets
Loading dock — trucks staged for next-day delivery
Custom manufacturing — building pallets to spec
Heat treatment chamber — ISPM-15 compliance
Recycling area — wood waste processing & sorting
We've been working with Norwalk Pallets for over six years now, and they've never let us down. Their team is responsive, their pallets are consistently high quality, and their commitment to sustainability aligns perfectly with our own company values. They're not just a vendor — they're a true partner.
Located in Norwalk, CT
319 Wilson Ave, Norwalk, CT 06854
Mon – Fri 7:00am – 5:00pm · Sat 8:00am – 2:00pm
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