What Our Clients Say

"We've been buying pallets from Norwalk for three years, and their consistency is what keeps us coming back. Every lot of #1 Recycled 36×36s we order comes exactly as described — no culls slipping through, no broken boards we have to deal with at the dock. When you're running a tight beverage operation, the last thing you need is a pallet surprise at 5 AM. These guys deliver without drama. The pricing is fair and they've never missed a scheduled delivery in our time working together."

"Managing pallet logistics for over a dozen clients is complex enough without dealing with an unpredictable supplier. Norwalk Pallets has made our pallet buy-back program genuinely seamless. We set up a recurring pickup schedule, they handle the grading and pricing, and we get a single consolidated invoice. Our clients have noticed the cost improvement in their pallet line items and we've stopped fielding complaints about broken pallets hurting product. Worth every dollar."

"I was skeptical about switching to recycled pallets for our outbound automotive shipments — we have strict spec requirements from our OEM customers. The Norwalk team walked us through their Grade A inspection process and offered a trial lot before we committed. The pallets passed every internal inspection and our customer never flagged a single one. We saved over $40,000 last year on pallet costs alone. I wish we'd switched sooner."

"We have strict requirements around cleanliness and traceability for our pallets — FSMA compliance isn't optional for us. Norwalk Pallets was the only used pallet supplier we found who could actually speak to source documentation and inspection protocols with confidence. They provide a written grade spec with every order and their Grade A pallets meet our food-adjacent requirements. Reliable, knowledgeable, and genuinely care about getting it right."

"We go through a significant volume of 48×36 pallets for our door and window products. Finding a consistent source for that size at a reasonable price used to be a headache — we'd get strung along by suppliers who didn't actually have stock. Norwalk Pallets keeps 48×36 in regular inventory and has delivered on every commitment since day one. No games, no excuses. That reliability alone is worth more than the few cents you might save chasing lower prices elsewhere."

"We coordinate pallet exchanges between multiple clients across Connecticut and New York, and Norwalk Pallets is our go-to for sourcing and offloading. What impresses me most is their responsiveness — when a client needs 300 pallets by Thursday, I can actually get a confirmed answer from Norwalk by Tuesday morning. That kind of fast, reliable communication is rare in this industry. Our clients trust us more because we can rely on Norwalk."

"The cold storage environment is tough on pallets — temperature cycling causes splitting and fastener issues faster than in a dry warehouse. We worked with Norwalk Pallets to source pallets that are specifically suited for our conditions: thicker deck boards, block construction, and a grade appropriate for our load weights. They understood the application immediately and have kept us well-stocked for two years. The pallet damage rate in our facility dropped noticeably after we switched to their stock."

"We launched our pallet recycling program with Norwalk in 2023 and it has exceeded our expectations both financially and for our sustainability reporting. We now recover and sell back over 1,000 pallets per month across our distribution network. The process is smooth, the reporting they provide fits directly into our ESG metrics, and the revenue goes straight back to our operations budget. I'd recommend this to any CPG company still paying for pallet disposal."

"As a carrier, we see pallet quality from the receiving end more than most companies do. Loads built on bad pallets show up in our damage claims, in driver delays at delivery doors, and in customer complaints. Since we started recommending Norwalk Pallets to our shipper clients, we've seen a measurable drop in load stability issues. That's not just good for our clients — it's good for our operation. When pallets are solid, everything moves more smoothly."